If the item you purchased is damaged or defective and was purchased within the past 30 days, please go to our Support page to report the issue. Please include the order number, a description of the item you would like to return, and a detailed explanation of the problem. If it’s damaged or defective, we will provide you with a return authorization. If we still have the same item in-stock, we will provide you with an exchange of the same item. If a replacement has been issued and you do not return the original item within the 30 days as stated in the return authorization, you will be charged for the replacement item. You may be required to return your defective item to Mangaton before an exchange or refund is issued. In the event the item being returned to Mangaton is NOT found to be damaged or defective, you may be assessed a 15% restocking fee and the original shipping charge will not be refunded.